Terms and Conditions

Effective Date: May 2025

These Terms and Conditions ("Agreement") govern the services provided by  Well Behaved Mutts ("Trainer," "we," "us," or "our") to the client ("Client," "you," or "your") for dog training services. By booking and using our services, you agree to the following terms:

1. Services Provided

  • We offer a range of dog training services, including but not limited to:

    • Private Training Sessions

    • Group Classes

    • Puppy Training

  • The specific details of the service, including schedule, location, and duration, will be outlined in the booking confirmation.

2. Client Responsibilities

  • You must provide accurate and complete information about your dog, including any history of aggression, health issues, or behavioural problems.

  • Vaccination Requirements:

    • For indoor training, puppies must have received at least their first round of vaccinations.

    • For outdoor training, puppies must have received all required vaccinations (including Kennel Cough, distemper, and parvovirus).

    • Proof of vaccination may be requested before the first session.

  • You are responsible for ensuring your dog is on a leash or in a secure area during training sessions unless instructed otherwise.

  • You are expected to follow the trainer's instructions and continue training exercises between sessions.

3. Payment Terms

  • Payment in full is due before the first session unless otherwise agreed.

  • Accepted payment methods: [Credit Card, Debit Card, PayPal, etc.]

  • No refunds will be given for missed or incomplete sessions unless cancelled by the trainer.

4. Cancellations and Rescheduling

  • Cancellations must be made at least 24 hours before the scheduled session.

  • Late cancellations or no-shows will incur a fee of 50% of the session cost.

  • We reserve the right to reschedule or cancel sessions due to weather, trainer availability, or other unforeseen circumstances.

5. Health and Safety

  • If your dog exhibits aggressive or dangerous behaviour, the trainer may terminate the session immediately.

  • You are liable for any damage or injury caused by your dog to people, property, or other animals.

  • Dogs that are ill or injured should not attend training sessions.

6. Liability and Waiver

  • You understand that training is not a guarantee of behavioural change.

  • We are not responsible for any injury, illness, or loss that may result from training.

  • You release and hold harmless Well Behaved Mutts, its employees, and agents from any claims arising from participation in training.

7. Confidentiality

  • We will keep your personal information confidential and will not share it without your consent, except as required by law.

8. Media Release

  • By signing this agreement, you grant us permission to photograph or video your dog during training sessions for promotional purposes (optional).

  • You may opt out by providing written notice.

9. Termination of Services

  • Either party may terminate services with written notice.

  • Fees for completed sessions are non-refundable.

10. Governing Law

  • This agreement is governed by the laws of United Kingdom.

  • Any disputes shall be resolved through mediation or arbitration in York.

By booking our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.